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<p>I have been communicated by your operator Bephuel Moshou that my Vehicle involved in the accident is a write off,</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;"> </p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">My pay-out amount is R44000.00</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">The excess amount is R18000.00</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">Balance due to me R26000.00</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">Option to buy car back is 60% of pay-out amount =R26400.00(as is without repairs) </p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">This is total rip-off,</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">If I take this option I stand to lose totally,</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">The operator has promised that his manager will call me, I am still waiting,</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">You are generating a healthy income from me as I have 3 cars insured with you yet this is the treatment I receive, not fair.</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">Suggestion I will repair the car and claim from you, I will willingly pay for the access,</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">If I find not joy in your response you will leave me no alternative but to hand this matter to the consumer protection department as my rights has been violated.</p> <p class="MsoNormal" style="font-size: 31.421pt; line-height: 140%;">The team is absolutely unhelpful and have failed to assist me in any manner </p>