JK
Julia K
1 reviews | Active since Mar 2019
25 Mar 2019, 12:08
Day light ******* by Auto And General
This insurance company is refusing to refund me my money for the car I don’t have! I app**** for the car at Auto Pedigree and they arranged the insurance for me. They didn’t deliver the car I app**** for but this company went ahead and deducted R1763,22 on the 1st March 2019. I canceled the deal with Auto Pedigree because they couldn’t deliver, but the Auto And General is asking me for a cancellation letter before they refund me, but I’m failing to understand why do they want this letter from me as they arranged everything with Auto Pedigree. Why don’t they call them and ask that from them???
I want my money back and I want it today!!!!! I don’t have the car, why are they refusing to refund me?????
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
25 Mar 2019, 12:10We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's reply25 Mar 2019, 12:10
Official
We acknowledge receipt of your complaint.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
25 Mar 2019, 14:13Update:
As discussed with our Customer Relation Specialist, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Auto & General's reply25 Mar 2019, 14:13
Official
Update:
As discussed with our Customer Relation Specialist, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
As discussed with our Customer Relation Specialist, we will investigate your concerns and provide you with feedback soonest.
Kind Regards,
The Auto & General Team.
Auto & General's replyOfficial
25 Mar 2019, 14:25Update:
We are pleased that this matter has been resolved and apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We are pleased that this matter has been resolved and apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
Auto & General's reply25 Mar 2019, 14:25
Official
Update:
We are pleased that this matter has been resolved and apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
We are pleased that this matter has been resolved and apologise for any inconvenience this has caused.
Kind Regards,
The Auto & General Team.
JK
Julia K's updateReviewer Update
26 Mar 2019, 06:28I would like to thank Auto And General for getting back to me immediately about my query, they resolved it in less than an hour and I was impressed. I’m very happy with the outcome.
Thank you so much Tsakani and your team, keep up the good work.
JK
Julia K's update26 Mar 2019, 06:28
Reviewer Update
I would like to thank Auto And General for getting back to me immediately about my query, they resolved it in less than an hour and I was impressed. I’m very happy with the outcome.
Thank you so much Tsakani and your team, keep up the good work.
Auto & General's replyOfficial
26 Mar 2019, 09:02You are most welcome, thank you for your feedback, we appreciate it.
Have a great day further.
Kind Regards,
The Auto & General Team.
Have a great day further.
Kind Regards,
The Auto & General Team.
Auto & General's reply26 Mar 2019, 09:02
Official
You are most welcome, thank you for your feedback, we appreciate it.
Have a great day further.
Kind Regards,
The Auto & General Team.
Have a great day further.
Kind Regards,
The Auto & General Team.