1 reviews | Active since Jun 2016

28 Nov 2017, 07:32

Damaged my car

Dear AutoGeneral

After the accident where my fender, light and bumper was damaged, my car got towed to a yard, where it waited a couple days then got moved to Orbit coachworks.

I have absolutely no idea what happened between the accident and now but here is the list of issues, THIS IS COMPLETELY UNACCEPTABLE!!!!

ISSUES: - My key is broken - My ignition is lose most of the car has fine scratches all over it - The bonnet, boot and roof never had a single scratch on it, everywhere is full of scratches. I was supposed to do a car show in canal walk the week of the accident. It didn't have one scratch on it before this. - The car is dirty and the paint feels rough. I detailed the car a month before the accident. - The battery I bought last year,(the date is on there), it got flat from standing for so long, but someone threw so much water in there, there was acid all over the engine bay and way too much in the battery, I took it to a battery specialist yesterday. - There is overspray in certain areas of the car. - The lip wasn't fitted right when I collected it, so they tried to fix it and chipped some paint is chipping near the light already. I collected it yesterday, it is standing at home with no battery, I barely made it home as the car was not driving right, probably because of the battery, 3 lights on my dash was on also.

Please sort this out ASAP. THIS IS COMPLETELY UNACCEPTABLE!!!!

0
Replies (3)
Auto & General
Auto & General's reply28 Nov 2017, 11:30
Official

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Auto & General Team

's update29 Nov 2017, 17:13
Reviewer Update
The issues have been sorted, some of the issues I addressed are actually just wear and tear like the key and ignition. The car is going to get polished to remove the rough patches as that was from being parked all this time. The battery also got damaged at the accident scene and that's where the battery acid got spilt. The overspray was actually from the previous spray painter i used, that was a misunderstanding from my side when chatting to Orbit. These were the main issues that i was not happy about, but it has all been sorted.
Auto & General
Auto & General's reply30 Nov 2017, 08:36
Official

Dear Mr Dollie

Thank you for the positive feedback, we are glad to hear that your concerns have been satisfactorily addressed.

Have an awesome day further.

Kind Regards

The Auto&General Team