Customers **** to and pathetic service

I made a claim on the 2nd of March and til to today im yet to receive a recording of the consultant that helped me open my policy as he told me that there is no waiting period fro claiming for rim and tyre cover(claim no. ***), so the claim was rejected all because there is a 30 day waiting period, so then I was told i would get the recording withing 5 working days and till today from 2nd of March no recording received So clients are being **** to just to be sold policies and get to next client