Customer service non exsisting

<p>On 21/6/2016 we logged a claim with a Vashlin for policy ********** 29 we were advised that the consultant dealing with the Claim is a Monica (details supp**** to us). Jack de Beer was appointed as assessor who came out to our property. By 23/6/2016 we recvd a mail from Delini Naidoo advising that they await report from assessor and would contact us by 29/6/2016. By 29/6/2013 still nothing so we mailed Delini but to no avail. On 30/6/2016 I contacted the call centre & spoke to Jade who confirmed that report was rcvd but was returned as a few questions were to be answered. We now rcvd a mail from a Kashiefa Adams who adv that they await the report and will get back to us. On 4/7/2016 nothing from Adams so we sent a mail for a report. 5/7/2016 still no response from Adams so we called the Call centre again and spoke to Mpho who at first said no report was rcvd but then found a report & advised as it was not completed correctly by supplier and was sent back.........Is this the only supplier and how can a report be returned to them twice (incident was 3 weeks ago and nothing from our insurance, instead we are been messed around with incompedent suppliers). we have not heard from Delini Naidoo, Kashiefa Adams nor Monica.</p>