BN
Belinda N
1 reviews | Active since Sept 2023
21 Aug 2026, 10:11
Customer service
I had an accidental on the 14 of August 2026. I register my claim on auto and general app.On the day of accident I spoke to one of your consultant she told me she will sent towing the next day which was Saturday because the car was driverble. The towing car came Monday afternoon, the car was taken to Renew it in Sandton. I never heard anything from my insurer, I called on Wednesday they explained what is the way forward. I then got an email of finalised claim which I was happy I then call in one of your consultant told me that they only fixing the left side only but on my statement I wrote that I hit the pavement on the drivers side as well.. so if they could have call me to verify my statement before finalising the claim .... This makes me question auto & general customer service. Can I please be called before the claim is being finalised.
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Replies (5)
Auto & General's replyOfficial
21 Aug 2026, 10:19Hi Belinda,
Thank you for bringing your concerns to our attention, and we are sorry to hear about your experience following your accident on 14 August 2026.
We sincerely apologise for any lack of communication during the assessment process. We appreciate that clear communication is essential, particularly when it comes to understanding the scope of approved repairs and the outcome of a claim.
Your request to be contacted before the claim is finalised has been noted, and we will arrange for the relevant team to review your concerns and discuss the assessment findings with you. This will also provide an opportunity to clarify the damages reported and explain the claim decision in detail.
Thank you for your feedback, as it helps us identify areas where we can improve our service. We apologise for the inconvenience caused and appreciate the opportunity to address your concerns.
Kind Regards,The Auto & General Team
Thank you for bringing your concerns to our attention, and we are sorry to hear about your experience following your accident on 14 August 2026.
We sincerely apologise for any lack of communication during the assessment process. We appreciate that clear communication is essential, particularly when it comes to understanding the scope of approved repairs and the outcome of a claim.
Your request to be contacted before the claim is finalised has been noted, and we will arrange for the relevant team to review your concerns and discuss the assessment findings with you. This will also provide an opportunity to clarify the damages reported and explain the claim decision in detail.
Thank you for your feedback, as it helps us identify areas where we can improve our service. We apologise for the inconvenience caused and appreciate the opportunity to address your concerns.
Kind Regards,The Auto & General Team
Auto & General's reply21 Aug 2026, 10:19
Official
Hi Belinda,
Thank you for bringing your concerns to our attention, and we are sorry to hear about your experience following your accident on 14 August 2026.
We sincerely apologise for any lack of communication during the assessment process. We appreciate that clear communication is essential, particularly when it comes to understanding the scope of approved repairs and the outcome of a claim.
Your request to be contacted before the claim is finalised has been noted, and we will arrange for the relevant team to review your concerns and discuss the assessment findings with you. This will also provide an opportunity to clarify the damages reported and explain the claim decision in detail.
Thank you for your feedback, as it helps us identify areas where we can improve our service. We apologise for the inconvenience caused and appreciate the opportunity to address your concerns.
Kind Regards,The Auto & General Team
Thank you for bringing your concerns to our attention, and we are sorry to hear about your experience following your accident on 14 August 2026.
We sincerely apologise for any lack of communication during the assessment process. We appreciate that clear communication is essential, particularly when it comes to understanding the scope of approved repairs and the outcome of a claim.
Your request to be contacted before the claim is finalised has been noted, and we will arrange for the relevant team to review your concerns and discuss the assessment findings with you. This will also provide an opportunity to clarify the damages reported and explain the claim decision in detail.
Thank you for your feedback, as it helps us identify areas where we can improve our service. We apologise for the inconvenience caused and appreciate the opportunity to address your concerns.
Kind Regards,The Auto & General Team
BN
Belinda N's updateReviewer Update
21 Aug 2026, 10:38Thank you very much for getting back to me. I will wait for their call then.
BN
Belinda N's update21 Aug 2026, 10:38
Reviewer Update
Thank you very much for getting back to me. I will wait for their call then.
BN
Belinda N's updateReviewer Update
31 Aug 2026, 14:58The service that am receiving from A&G is very poor, I called million times for feedback and I've sent an email to JamieCF with no respond
After my first complain I received a call from Bruce Sheinuk he was the assessor of my car, he then assistant me and the car was written off on the 25 August 2026, he then sent me an email saying admin will contact me for further assistance. I waited for admin, no one called, I called as always , they then told me that my claim is being escalated to JamieCF I sent Jamie two emails with no respond. I then assistant by the nice lady called Lerika Ramsarup is the claim processor, she then submited my claim to management on Thursday afternoon I called from Friday to today and still haven't received any feedback
Auto and general customer service is very poor
After my first complain I received a call from Bruce Sheinuk he was the assessor of my car, he then assistant me and the car was written off on the 25 August 2026, he then sent me an email saying admin will contact me for further assistance. I waited for admin, no one called, I called as always , they then told me that my claim is being escalated to JamieCF I sent Jamie two emails with no respond. I then assistant by the nice lady called Lerika Ramsarup is the claim processor, she then submited my claim to management on Thursday afternoon I called from Friday to today and still haven't received any feedback
Auto and general customer service is very poor
BN
Belinda N's update31 Aug 2026, 14:58
Reviewer Update
The service that am receiving from A&G is very poor, I called million times for feedback and I've sent an email to JamieCF with no respond
After my first complain I received a call from Bruce Sheinuk he was the assessor of my car, he then assistant me and the car was written off on the 25 August 2026, he then sent me an email saying admin will contact me for further assistance. I waited for admin, no one called, I called as always , they then told me that my claim is being escalated to JamieCF I sent Jamie two emails with no respond. I then assistant by the nice lady called Lerika Ramsarup is the claim processor, she then submited my claim to management on Thursday afternoon I called from Friday to today and still haven't received any feedback
Auto and general customer service is very poor
After my first complain I received a call from Bruce Sheinuk he was the assessor of my car, he then assistant me and the car was written off on the 25 August 2026, he then sent me an email saying admin will contact me for further assistance. I waited for admin, no one called, I called as always , they then told me that my claim is being escalated to JamieCF I sent Jamie two emails with no respond. I then assistant by the nice lady called Lerika Ramsarup is the claim processor, she then submited my claim to management on Thursday afternoon I called from Friday to today and still haven't received any feedback
Auto and general customer service is very poor
Auto & General's replyOfficial
31 Aug 2026, 15:06Hi Belinda,
We sincerely apologize for the service you have received regarding your claim.
We acknowledge that this is not the type of service we wish our customers to have and will request our claims team to get in touch with you to provide you with feedback on your claim.
Kind regards,
The Auto & General team
We sincerely apologize for the service you have received regarding your claim.
We acknowledge that this is not the type of service we wish our customers to have and will request our claims team to get in touch with you to provide you with feedback on your claim.
Kind regards,
The Auto & General team
Auto & General's reply31 Aug 2026, 15:06
Official
Hi Belinda,
We sincerely apologize for the service you have received regarding your claim.
We acknowledge that this is not the type of service we wish our customers to have and will request our claims team to get in touch with you to provide you with feedback on your claim.
Kind regards,
The Auto & General team
We sincerely apologize for the service you have received regarding your claim.
We acknowledge that this is not the type of service we wish our customers to have and will request our claims team to get in touch with you to provide you with feedback on your claim.
Kind regards,
The Auto & General team
BN
Belinda N's updateReviewer Update
04 Sept 2026, 10:23Am really not happy about the service, am I the only customer who's been treated like? This is my 3rd complain, everytime i need feedback on my claim I have to call or write to this platform.
After my second complain I received a call from Jamie the next morning, Jamie told me to sent the necessary documents, I've hand delivered everything the same day and I called in this morning because the promise time is over, to my surprise one of the consultant told me that the refund money for my September premium and the settlement for my write off both are not played
Can I be assisted. I need management to call me because Jamie is not responding my emails
What exactly is going on at Auto&general
According to my experience I will not come back to insure with Auto&general or even recommend families and friends.
After my second complain I received a call from Jamie the next morning, Jamie told me to sent the necessary documents, I've hand delivered everything the same day and I called in this morning because the promise time is over, to my surprise one of the consultant told me that the refund money for my September premium and the settlement for my write off both are not played
Can I be assisted. I need management to call me because Jamie is not responding my emails
What exactly is going on at Auto&general
According to my experience I will not come back to insure with Auto&general or even recommend families and friends.
BN
Belinda N's update04 Sept 2026, 10:23
Reviewer Update
Am really not happy about the service, am I the only customer who's been treated like? This is my 3rd complain, everytime i need feedback on my claim I have to call or write to this platform.
After my second complain I received a call from Jamie the next morning, Jamie told me to sent the necessary documents, I've hand delivered everything the same day and I called in this morning because the promise time is over, to my surprise one of the consultant told me that the refund money for my September premium and the settlement for my write off both are not played
Can I be assisted. I need management to call me because Jamie is not responding my emails
What exactly is going on at Auto&general
According to my experience I will not come back to insure with Auto&general or even recommend families and friends.
After my second complain I received a call from Jamie the next morning, Jamie told me to sent the necessary documents, I've hand delivered everything the same day and I called in this morning because the promise time is over, to my surprise one of the consultant told me that the refund money for my September premium and the settlement for my write off both are not played
Can I be assisted. I need management to call me because Jamie is not responding my emails
What exactly is going on at Auto&general
According to my experience I will not come back to insure with Auto&general or even recommend families and friends.