Customer service

I have a Service Plan with the abovementioned company, I had an appointment today 24 June 2024 with Kia Vereeniging for a major service when I got there I was told that they don't have an account with Auto and General, however, we called Auto and General where i was told if Kia doesn't want to service my car I should take it somewhere, where the consultant couldn't even tell me where, I spoke to there of the consultants where I didn't get any joy and the other one said there's a claim that has to be processed and money will be paid into my account to take my car in for service now my question is how much do they know the amount of the service? What really annoyed me, is i called them before making an appointment with the dealership and nothing was said to me instead, they said go ahead knowing very well that they don't have an account with them and every month without fail debit order is going to go through without fail, when they pooch us to be their client you're never told about this, my time, petrol and airtime was waisted for nothing I just wonder if they'll reimburse me for that I called and was put on hold, I got hanged up on, one promised to call back and never did, the one was talking to me like his in bed with whoever, I managed to speak to Nonhlanhla who transferred me to James Nko who spoke some sense and said he was going to call which was at 13h32pm and it's now 16h01pm, then companies that don't do customer service well, they call us irate customers, however, when they pooch us they feed us all these lies.