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Colin C

1 reviews | Active since Nov 2020

26 Mar 2025, 11:26

Customer Cate lacking

I contacted Auto & General this morning as they sending my information to someone else, I was put through to Customer Care. They conviently dropped the call. And they say the a professional insurance company , I beg to differ on that.

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Replies (3)
Auto & General
Auto & General's reply26 Mar 2025, 11:30
Official
Good day.
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you. 
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible. 

Please kindly provide us with the policy number so we can assist further. 
 
Kind regards,
The Auto & General Team

Best regards,

CC
Colin C's update27 Mar 2025, 16:22
Reviewer Update
Auto & General goes from Bad to simply Totally Unprofessional.
I went on the website to complain, and was sent an automatic response that they would contact me with in 9ne working day.
That is a complete LIE, I am still waiting .....
They very quick to take money from your account but can't do what they say ...
Pathetic, whoever is in charge 9f customer service, should be fired.
Auto & General
Auto & General's reply29 Mar 2025, 08:57
Official
 Good day 
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you 
 Please kindly provide us with the policy number so we can assist further. 

Kind regards,
The Auto & General Team

Best regards,