Credit Shortfall Claim denied by Auto and General

In was Mislead to pay for credit shortfall for years that was not benefiting me in my time of need.I tried to cancel the credit shortfall due to being left with less than 12months to pay of my vehicle.Unfortunatly I got hi-jacked on the 20th of March 2026 and lost my car.On the 6th of March 2026 I called in to cancel the credit shortfall policy and spoke to Mrs/Miss Monique Solomon's.I was advised not to cancel my policy cause it works different than my insurance and that the credit shortfall will pay off my credit and Balloon and that my main insurance will give me the value of the car . Unfortunately they where not being truthful evendow it was said on a recorded line my claim was denied.I have proof of the recording of me being promised full cover and still my claim is denied.My policy is cancelled but they still debating my account and don't keep to their promises.