CS
Charlotte S
1 reviews | Active since Jan 2012
02 Dec 2015, 09:41
****PY SERVICE WHILE WE PAYING RIDICULOUS STAFF
So furious and annoyed by poor service from Auto and general yesterday. My husband, registered as a secondary driver on policy had car issues around Melville. At 5:15 I called and spoke to so \Mbongeni ' dude who was all impatient when I told him that he's not speaking clearly as he speaking like he's rapping and twanging every second word in his conversation. Anyway I gave him my husband's contact details he got in touch with him and promised that someone was on his way the last call from Mbongeni was 17:57 or so... you can pull recordings if you need verification. No one shows up
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Replies (1)Auto & General's replyOfficial
03 Dec 2015, 14:28Hello BEAVSLAV,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We acknowledge the frustration and have in the interim escalated the matter to the procurement department who will investigate the case and provided feedback as well as a possible resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We acknowledge the frustration and have in the interim escalated the matter to the procurement department who will investigate the case and provided feedback as well as a possible resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply03 Dec 2015, 14:28
Official
Hello BEAVSLAV,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We acknowledge the frustration and have in the interim escalated the matter to the procurement department who will investigate the case and provided feedback as well as a possible resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to discuss the matter.
We acknowledge the frustration and have in the interim escalated the matter to the procurement department who will investigate the case and provided feedback as well as a possible resolution.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
