counterfeit parts

Counterfeit parts On the 10/05/2022 are informed auto & general that the parts which where used on the car are not the original parts. A was told that my matter has been escalated. As the courtesy car was to be taken back on the 14/05/2022. A was contacting auto & general on a daily basis. A spoke to different agents from 10-13/05/2022. All of the agents told me my matter has been escalated. On the 14 a collected my car caused a would not have other means of transport for work. After the collecting the car. The APPLIQUE BODY fell of the car Which a brought for R303.58 including VAT. While a was at Chevrolet agents are asked if did Paul Panelbeater buy any parts which where replaced on my car as we used my VIN number to replace the lost part. They said Paul has an account with them but he does not buy from them anymore. I am currently using a car which the counterfeit head light does not work properly. The car which is fitted with counterfeit hooter cause auto & general rejected the hooter claim without giving any reason. The car without fog lights as they a still waiting for approval and if they do approve them will they be original or counterfeit ? A have been with auto n general over five years and on my accident claim is the service a get.