COULD NOT CARE LESS

AUTOGEN VAP - MOTOR WARRANTY

I AM SO FRUSTRATED BY THE MANNER AUTOGEN IS HANDLING MY CLAIM. I AM CONVINCED, THEY ONLY CARE FOR MY MONTHLY COMMITMENTS, WHEN IT IS TIME TO HELP ME BACK, THEY HAVE THE INEFFECTIVE THINGS TO DELAY AND FURTHER FRUSTRATE ME EVEN FURTHER.

1. FOR SUCH A BIG COMPANY, ITS A SHAME TO WAIT ON THE LINE FOR 45 MINUTES FOR SOMEONE TO TAKE YOUR CALL. I HAVE CALLED THEM FOUR TIMES BETWEEN 31ST MAY AND 03 JUNE, EACH TIME I HAVE TO WAIT FOR MORE THAN 45 MNTS ON THE LINE. 2. I CALLED ON THE 31ST TO PUT IN A CLAIM, THE MAINTENANCE WORKSHOP CALLED THEM ON THE 1ST OF JUNE SUBMITTING SUPPORTING DOCUMENTS. TODAY IS THE 03RD JUNE, I CALLED THEM AND I WAS ON THE LINE FOR MORE THAN 45 MNTS UNTIL I GOT DISCONNECTED.

I HAVE NO CHOICE BUT TO HUMBLE MYSELF AND CALL THEM AGAIN TOMORROW.