AR
Andrew R
1 reviews | Active since May 2018
07 Aug 2019, 07:56
Contractual breach
I was told that I DO NOT need a tracking device on my vehicle. This was obviously just told to me to close the sale. On policy commenced, I started getting SMSs, requesting "proof of tracking device". Furthermore, a policy schedule was only sent to me when I requested one, 6 days AFTER policy commencement. Had I received the policy before, I would have queried the "tracking device" condition. I'm going back to Outsurance. They're expensive but at least they're honest.
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Replies (2)
Auto & General's replyOfficial
07 Aug 2019, 08:36We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto and General Team
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto and General Team
Auto & General's reply07 Aug 2019, 08:36
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto and General Team
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Auto and General Team
AR
Andrew R's updateReviewer Update
07 Aug 2019, 08:57The last straw was when I contacted the complaints department via e-mail, supplying my ID number (remember, NO policy had been sent to me, so I did NOT have policy number). They rep**** back within 27 hours requesting my policy number or ID number. They did not read the e-mail ; my ID number is CLEAR on the e-mail.
AR
Andrew R's update07 Aug 2019, 08:57
Reviewer Update
The last straw was when I contacted the complaints department via e-mail, supplying my ID number (remember, NO policy had been sent to me, so I did NOT have policy number). They rep**** back within 27 hours requesting my policy number or ID number. They did not read the e-mail ; my ID number is CLEAR on the e-mail.