Consultant solving my problem

First time I contact Claudia Lugogwana, she sorts my problem out. See, I have a hearing problem and instead of having a long telephone discussion with me she in a very respectful and kind manner, immediately informed me that she will send me an email with instructuons instead, so that I can finalise my claim. 5 minutes after the call I received the email. Claudia, you're a star! Thank you.