Consultant refer to me as YOU PEOPLE from TELESURE (AUTO N GENERAL )

Good day Mr Radebe

Today I have had the pleasure to speck to a lady called Inna( I remember her well because she referred to me as you people).

To my disappointment again with this claim that was placed in April and where we have accepted an amount which has been or has come to less than what our living expense have come to since the car that is not working currently has been an income car , where we ran a small business.

Every time the driver calls as we were told that he was meant to follow up , he has been told after the digital claim was not processed , which took two weeks . This process was completed and I was told that in 3 to 5 days I would receive payment and that was on 30th of May 2019.

I called again to follow up on the 03rd of June where I was advised that I had to fill in some documentation and not advised how to fill them in.

I got the car owner and the driver to fill in documentation as the claim process had been done by the driver and the account of cause to belong to the vehicle owner.

I have not received feedback and I have been making all the call and I have been asked all kinds of question but no assistance.

The car debit is going off again on the 07th June 2019 and I have not received anything.

Today again I called I was told it is awaiting approval from a manager , I had asked to speak to this manager and I was not helped.

Believe me calling in to the contact centre is not something I like doing and I entrust that you as a company would take care of everything.

But I am being belittled and we are all given the wrong or incorrect information.

We have provided every documentation needed by your company.

I have been calling in for the whole week.

1st call I was advised that payment will be made.

Second call I was told that I would be called back because of something about the driver and the car owner on the documentations. I was never called back.

I have let a day go pass and got the driver to call and he was told that you guys use Nedbank money will take 3 days to appear.

Today I called from 15:30pm till 16:00pm Calling from Number ********** , which would appear as ********** spoke to Inna who has been telling me I should hold she would speak to her manager and I never got to speck to the manager.

Please find again attached documentation that was sent before with drivers details and now with just car owner details.

The care is a new model and yes had Ms Sithole, purchaser and is on the car registration. By us having these documentation and being able to send it to you we are transparent on the fact that the car is bought from someone and we are in the process of owning it and on the bank statement sent the bank it withdrawing the amount from Siyabonga Luthuli account as he is paying for the car.

In detailed I don’t think this matters much as all relevant documentation needed is provided and we just awaiting to fix the car.

Please find details of the Claim. Ref – ********** 791 Name of third Party – Nkhululeko Freedom Hadebe Third Party ID – ********** 36085 Email address used by driver to submit documentation : Africom internet café He was driving the car when the accident took place and he is attending the trail next work as your Client is responsible.

Person to contact name : Siyabonga Luthuli Contact number : ********** 783

I have to make payment on the 7th June again and when i ask why i have not been called i am told they are too busy