Consultant could not help me and promised to come back to me

<p>I called the Auto and General to ask if I can take my car to any VW approved service provider since I have an extended warranty with them . The lady I spoke to could not help me after waiting 9 minutes 56 seconds on the line. She said my account is on hold and she has to get permission to unlock it first .She said she will call me by end of business friday 22/7/2016. I still have not recieved any call</p> <p> </p> <p>This is after they had made a double debit in my account .</p> <p> </p> <p>I need to take my car for service and I am waiting on the advise from Auto and General .</p>