Confusion, bad service and a whole lot of mess going on with Auto & General

Horrible experience, I got a call from a guy yesterday and we went through the whole process, he quoted me R1300 with shortfall cover included which is a bit more than I am currently paying but I wasn't bothered as I had heard great things about Auto & General and was willing to switch, I told him we could proceed, about half way in to answering all his questions, his words were "**** sorry ma'am, my system is bugging out, I'll call you back in 5" and he hung up, (btw, still haven't gotten that call back). Yeserday late afternoon around 16:00, I got another call from a lady telling me she received my inquiry and would love to quote me, I explained the situation and she proceeded to tell me she can't pick me up on their system. I told her if she wanted to re-quote me, she will have to call me back tomorrow (today now) as I am currently busy at work, just got a call from her and had to re-explain the situation from yesterday as to which she said "sorry" then cut me off to carry on with her script. Anyway, I did a re-quote and now I'm on almost R1500 excluding the shortfall cover as to which I told her, no, I got the quote of R1300 including shortfall cover yesterday and I would like that amount otherwise I wouldn't be interested, she yet again told me she doesn't pick me up on their system, I then proceeded to tell her I wouldn't be interested at this payment, to which she said okay and hung up. I am really glad I didn't take up that quote yesterday and his system bugged out because if this is the type of confusion and mess going on in their call center, I don't know what it would be like to try and claim from them.