MS
Moltino S
1 reviews | Active since Jul 2019
08 Jul 2019, 17:59
Concerned new customer...
I am a new customer who still needs to pay the 1st premium. I made contact with Autogen to amend the sum insured of sum of my products to ensure that i am not under insured at claiming stage. I left a messages via the mobile application and await their call for the past two weeks. This a great concern as customer service went out the window as soon as they received my business. Good thing I didn't cancel my existing policies. Do one always have to go to this extend to receive assistance??
Helpful (0)
Replies (5)0
Replies (5)
Auto & General's replyOfficial
08 Jul 2019, 18:14We are in receipt of your complaint.
We apologise for your frustration. We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
We apologise for your frustration. We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply08 Jul 2019, 18:14
Official
We are in receipt of your complaint.
We apologise for your frustration. We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
We apologise for your frustration. We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
09 Jul 2019, 09:57Update:
As discussed, we will be contacting you back at a time more convenient for you to assist with your policy amendments.
Kind Regards,
The Auto & General Team.
As discussed, we will be contacting you back at a time more convenient for you to assist with your policy amendments.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply09 Jul 2019, 09:57
Official
Update:
As discussed, we will be contacting you back at a time more convenient for you to assist with your policy amendments.
Kind Regards,
The Auto & General Team.
As discussed, we will be contacting you back at a time more convenient for you to assist with your policy amendments.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
09 Jul 2019, 13:46Update:
We are pleased that the changes were made to your policy and that you are satisfied with the outcome herein.
Kind Regards,
The Auto & General Team.
We are pleased that the changes were made to your policy and that you are satisfied with the outcome herein.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply09 Jul 2019, 13:46
Official
Update:
We are pleased that the changes were made to your policy and that you are satisfied with the outcome herein.
Kind Regards,
The Auto & General Team.
We are pleased that the changes were made to your policy and that you are satisfied with the outcome herein.
Kind Regards,
The Auto & General Team.
Best regards,
MS
Moltino S's updateReviewer Update
09 Jul 2019, 20:38Thank you Patience Masilela for your prompt assistance and great customer service experience.
MS
Moltino S's update09 Jul 2019, 20:38
Reviewer Update
Thank you Patience Masilela for your prompt assistance and great customer service experience.
Auto & General's replyOfficial
10 Jul 2019, 08:34Thank you for your positive feedback, we appreciate it.
Kind Regards,
The Auto & General Team.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply10 Jul 2019, 08:34
Official
Thank you for your positive feedback, we appreciate it.
Kind Regards,
The Auto & General Team.
Kind Regards,
The Auto & General Team.
Best regards,