Concern on premium payment and claim updated.

I'm not impressed with the service based on the following: March 2024, I have made payment and claim which I'm not regularly updated. Secondly on 13 and 21 April, the debit order went in my bank account without success however I have agreement with debit order to take off on 15th each month. I further made arrangement on 25 April which it not debited until 12:00. I try to call and I was told to consult my Bank whereby my bank send back to Auto General since amount should have been reserved it the debit was successful. From my experience of last month I call whilst I'm at bank and one of your staff send me payment message which I executed successfully.

I have been with Auto General for 3 yrs and I never experience such bad service as this year. I had accident last year and I was updated on weekly basis but now thinks seems different. I'm in trauma due to accident I was involved and Auto General add stress by taking me pillar to post regarding past two months payment of premium and claim.

When engaged with customer care, documents requested such as bank statement, proof of payment for March 2024, the letter reflecting online payment but even today no update received.