Con Artist

<p>I have a MECHANICAL BREAKDOWN WARRANTY with Auto and General Insurance for since 2014 . On 28 July 2018 I called in to put a claim and spoke to Lungile Majola who informed me that my policy was not upto date which was news to me since these guys having been deducting money from my account every month . This so called unpaid premuim is said to be from 2015 and was informed that they did a double deduction and still I am still owing them . This was never communicated to me . Now they telling me that I can put in a claim untill that p[remium is settled . My querry is if I didnt attempt to put a claim it means Auto and General was still going to keep on enjoying the deductions for as long as i lived and wait for the time that that I wanted to put a claim anmd tell me i owe them . Efforts to get proper answers from the Lungile and Lebohang who said is the customer care manager proved fruitless as he tried to confuse me with his insurance terms . Ref number given for my query from Lungile is GWH139547 . Lebo till now can not confirm when he can give me feed back and my request to speak to the administrator fell on deaf ears as lebo protected them saying I cant speak to them . Now I been told that they have a to arrange a special debit order only for next week Friday I offered to pay the unpaid premuim ASAP so that I can get the service that is due to me but still I was denied this . Now I have to wait for a week before I can be helped just because of R100.00 yet they have taken tripple that amount from me . </p>