1 reviews | Active since Jul 2014
Comprehensive Insurance, what a joke!
<p>I have been paying for comprehensive cover since March 2016, but because Glassfit failed to submit my vehicle assessment, I have apparently only been covered for third party claims for the past few months.</p> <p>- Firstly, nobody bothered to contact me with regard to the assessment not being submitted.<br /> - Secondly, Auto and General was only too happy to debit me for the Comprehensive option from day one<br /> - Thirdly, if I had not called in to check that everything was as it should be then I would never have known that I was not fully covered<br /> - Fourthly, when I did raise the concern about my cover I was told that it will be sorted out and this was a month ago and still NO RESPONSE.</p> <p>My question is... will I be reimbursed for the excess payment I have made because according to your website, third party cover is "the cheapest" option?</p> <p> </p> <p>This service is completely and totally pathetic!</p> <p> </p> <p>I sent a complain to Auto and General 10 days ago and I still have not gotten a response from them.</p> <p> </p>
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we apologise for the fact that you were not supp**** with the inspection certificate when you took your vehicle for the inspection during April 2016.
Since the vehicle was taken for inspection, you would have enjoyed full cover in the event of an incident.
We will address the service failure with our assist provider, and provide you with feedback herein.
Kind regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we apologise for the fact that you were not supp**** with the inspection certificate when you took your vehicle for the inspection during April 2016.
Since the vehicle was taken for inspection, you would have enjoyed full cover in the event of an incident.
We will address the service failure with our assist provider, and provide you with feedback herein.
Kind regards,
The Auto & General Team.
We confirm receipt of your feedback.
As discussed with one of our Customer Relation Specialists, we have requested feedback from our Service Provider in order to understand as to why the original certificate was not send to us, to top it off, we have confirmed that the inspection certificate were indeed received, only to send you this letter and disappoint you again.
We have to agree with you, this is unacceptable and we will address this matter on an internal basis.
Final feedback will be supp**** to you before close of business tomorrow, 04 November '16
Kind regards,
The Auto & General Team.
We confirm receipt of your feedback.
As discussed with one of our Customer Relation Specialists, we have requested feedback from our Service Provider in order to understand as to why the original certificate was not send to us, to top it off, we have confirmed that the inspection certificate were indeed received, only to send you this letter and disappoint you again.
We have to agree with you, this is unacceptable and we will address this matter on an internal basis.
Final feedback will be supp**** to you before close of business tomorrow, 04 November '16
Kind regards,
The Auto & General Team.
Update:
We are pleased to confirm that this matter has now been resolved and we truly apologise for the inconvenience this has caused.
Thank you for your understanding herein and you are welcome to contact our Customer Relation Specialist should you require assistance in the future.
Kind Regards,
The Auto & General Team.
Update:
We are pleased to confirm that this matter has now been resolved and we truly apologise for the inconvenience this has caused.
Thank you for your understanding herein and you are welcome to contact our Customer Relation Specialist should you require assistance in the future.
Kind Regards,
The Auto & General Team.
This matter has been resolved. Thank you for your assistance.
This matter has been resolved. Thank you for your assistance.
We are pleased that this matter was resolved and appreciate your feedback herein.
Kind Regards,
The Auto & General Team.
We are pleased that this matter was resolved and appreciate your feedback herein.
Kind Regards,
The Auto & General Team.