nS
nomabhele S
1 reviews | Active since Oct 2021
22 Oct 2024, 08:43
Complaint Auto and General
1. It's not easy to reach them and I made a claim for my warranty, I got refered from one person to another, suddenly they can't pay the claim due to their technical issues. What I hate more is that no I have to phone them everyday to ask what is happening because my car is half done waiting for their claim, using my data to contact them and wait on their line for more than twenty minutes before you get a consultant.
I am really disappointed I am even think of finding another policy😭
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Replies (3)0
Replies (3)
Auto & General's replyOfficial
22 Oct 2024, 08:48Hi Nomabhele
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind regards,
The Auto & General Team
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind regards,
The Auto & General Team
Best regards,
Auto & General's reply22 Oct 2024, 08:48
Official
Hi Nomabhele
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind regards,
The Auto & General Team
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind regards,
The Auto & General Team
Best regards,
nS
nomabhele S's updateReviewer Update
23 Oct 2024, 15:37I haven't get my money, I called and they referred me to the lady called Simangele who said my money has been approved up until today I haven't received any money and I am struggling even to go to work because I need my vehicle to be fixed. It's so painful because they are not hesitating to take my money monthly now I am being sent from pillar to post. I NEED MY MONEY AS NOW. I can't leave like this anymore
nS
nomabhele S's update23 Oct 2024, 15:37
Reviewer Update
I haven't get my money, I called and they referred me to the lady called Simangele who said my money has been approved up until today I haven't received any money and I am struggling even to go to work because I need my vehicle to be fixed. It's so painful because they are not hesitating to take my money monthly now I am being sent from pillar to post. I NEED MY MONEY AS NOW. I can't leave like this anymore
Auto & General's replyOfficial
23 Oct 2024, 15:46Hi Nomabhele,
Thanks for reaching out. We note that you spoke to Simangele earlier today and she confirmed that the payment has been made.
However, it won't reflect immediately on your bank account. It will take between 3 to 7 working days to reflect.
Apologies again for the inconvenience.
Kind Regards,
The Auto & General Team
Thanks for reaching out. We note that you spoke to Simangele earlier today and she confirmed that the payment has been made.
However, it won't reflect immediately on your bank account. It will take between 3 to 7 working days to reflect.
Apologies again for the inconvenience.
Kind Regards,
The Auto & General Team
Best regards,
Auto & General's reply23 Oct 2024, 15:46
Official
Hi Nomabhele,
Thanks for reaching out. We note that you spoke to Simangele earlier today and she confirmed that the payment has been made.
However, it won't reflect immediately on your bank account. It will take between 3 to 7 working days to reflect.
Apologies again for the inconvenience.
Kind Regards,
The Auto & General Team
Thanks for reaching out. We note that you spoke to Simangele earlier today and she confirmed that the payment has been made.
However, it won't reflect immediately on your bank account. It will take between 3 to 7 working days to reflect.
Apologies again for the inconvenience.
Kind Regards,
The Auto & General Team
Best regards,