SS
Sibusiso S
1 reviews | Active since Jun 2022
26 Nov 2025, 11:12
Complaint against Auto&General on my claim that is not approved
On 2025-10-08 I lodged a claim of my vehicle left rear door but up until now my claim is not approved yet I even sent them the quote that they requested but Neo from automagic said she will call Palace Panel and Paint to validate the quote but now she is ignoring my emails I sent her 3 follow up emails but she never responded to my emails.I think Auto & General is ****ming me about this claim together with automagic.I’m thinking of canceling this **** now
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Auto & General's replyOfficial
26 Nov 2025, 11:13Hi Sibusiso,
We acknowledge receipt of your complaint and apologize for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
Auto & General's reply26 Nov 2025, 11:13
Official
Hi Sibusiso,
We acknowledge receipt of your complaint and apologize for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint and apologize for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Auto & General Team