Complaint about Auto & General

Hi, my name is Ms T Ndimande I have an insurance with Auto & General everything was very good. I have received a better offer from other insurance company then I spoke to them that I want to cancel my contract with them (Jan 2024). The contract was not cancelled, currently I am paying for two insurance companies of which it is difficult for me. The lady I spoke to, told me that she is a senior consultant. According to my knowledge insurance is a month-to-month contract you can cancel it anytime.

I don't know now whether I must cancel the new contract and continue with Auto & General or what really confused. Please advise.