BS
Boitumelo S

1 reviews | Active since Aug 2022

26 Aug 2022, 15:29

Complaint

I was made to wait for 3hours while the TAT was one hour.The service provide assigned to took even longer. It has been more two weeks that I laid a complaint and still nothing.I am hoping that a different insurance provider will give me way better service.If you want an insurance that will not a **** about you , use this one.

0
Replies (4)
Auto & General
Auto & General's reply26 Aug 2022, 15:34
Official
Good day Boitumelo , 

We are very sorry to hear about your service experience and we would like to  investigate the matter.

Kindly provide us with more information and send us a private message with your ID number and policy number so that our relevant team can be in contact with you .

Kind Regards
The Auto & General Team 
BS
Boitumelo S's update26 Aug 2022, 15:50
Reviewer Update
I would rather give you my policy number
Auto & General
Auto & General's reply26 Aug 2022, 15:56
Official
Good day Boitumelo , 

Thank you for your feedback .

Kindly provide us with more information regarding your complaint and send us your policy number .

Kind Regards
The Auto & General Team 

Auto & General
Auto & General's reply26 Aug 2022, 16:07
Official
Good day Boitumelo , 

Thank you for your feedback .

Kindly provide us with more information regarding your complaint so that we can referrer the matter to our relevant team .

Kind Regards
The Auto & General Team