COMPLAINT

I submitted a claim via the A&G app on 17th January. Between the 17th and 19th, i was issued with 2 different claim numbers. Since then, I got a message on the app to say Josephine is the dedicated advisor and no further communication. I have sent several messages via the app, no response. I requested a call back yesterday (25th January), no call! I've tried calling in but don't have the time to sit through the IVR, and the waiting time.

This isn't the 1st time I've received poor service when claiming through A&G. But without fail, they take my money every month!