complaint

i would like to write my complaint about auto general and once im done with this i will definately cancel my membership,

i called their offices from October or November 2023 advising them that my bank details have changed i will make cash payment they must cancel the debit order for until further notice, the 1st person of which was a male consultant promised to do so but it did not happen few days after they tried to debit me, there was no funds in that same account Standard bank charged me R147 for an unpaid debit order this carried on until until i managed to get another bank account in december after several attempts on the old account they then debited on the new account of which is capitec bank i lease with Smelukuzwa, and i also sent emails to *** no help, until today no joy, Smelukuzwa or her manaher of which she was telling me that they are trying to escalate the matter from that time never contacted me or anyting of that matter