Complain to Auto & General

Saturday around midnight my battery got flat I called my insurance company which is Auto & General for assistance they sent a truck to assist me the guy came with a very small battery to charge my car battery and it turned out to be unsuccessful 40 min later due to him not having charged fully his own battery I could see it wasn’t fully charged I then asked him 40 min later if there is any other option since my car still would not start he started blaming me saying probably my battery is old I said to him my car is exactly 2 years I never experienced any issues with my battery I was just careless played music and left the lights on for long reason why battery got completely flat and we started arguing I then decided to call back my Insurance company to send someone else to come with a bigger battery or boosting cables and I was told that doesn’t happen I will be charged for it I don’t understand how is this guys small battery not being fully charged is supposed to affect me if he is not honouring the request clearly there should be an alternative since I am paying monthly for my insurance . When he saw I was calling the insurance he started calling his friend to come asssit he brought a bigger battery immedietely they charged my car with the bigger battery my car was sorted it started and I was able to leave the sin an hour later from the time the actual guy initially arrived there is a reason why we cover our vehicles for insurance as a woman it was at night midnight to be presise , now our safety is compromised due to someone who is suppose to help us is not taking responsibility for his own battery for not being fully charged is busy shifting blame’s on my new battery saying it is old I don’t know if it’s that the way we handle business I have been trying to get through to the complains department no email for complains or query’s in on the app how do we send complaints to the complaints department I got through the department and the lady immediately hangup when I told her I couldn’t hear her properly I feel like that was super rude may I have someone from that department call me back please.