Complain

Good day to whom it may concern,

I have logged a claim with Auto &General on the 9th February 2021,

This was regarding My Samsung Machine and Defy Stove this happened due to load shedding everything was working fine then we had load shedding on that weekend when I was busy trying to do my washing the Machine was working then it will stop working in the middle. I then tried to do my cooking then the plates where very hot and smell was coming out like the stove is burning.

I then called the insurance on the 9th of Feb to register a claim . I then received a call from Josephine to advise me that the assessor will come to assess my contents.

The assessor came on Friday 12/02/21 they Tested the machine put water inside and the heard that the where sounds coming out what they did they opened my Machine at the back and told me that there’s a bad sound coming out from the Machine and after that they checked the Stove and they saw that its burning and I told them the was smoke coming out.

They said to me they can see this things are faulty they going to go with them to their warehouse to re-check , This came to me as a surprise because what I know is that the assessors do the as*****t in your house and they tell you there and there if anything is broken.

No one called me Friday from the insurance company to confirm that my staff was taken and their in good hands whatsoever.

I waited again no one called me 16/02/21 Monday I then decided to Make a phone call myself I spoke to Josephina asked her to give me feedback regarding my staff to my surprise they had feedback already and they didn’t have the courtesy to call and tell me.

She then said to me they are saying its wear and tier and they will not pay I was like how possible is that the stove and my Machine where working fine before load shedding and when the assessor took my staff out of my house my Machine is now working strangely but the stove is not I was surprised and I was told that they will not pay because they don’t cover that.

When I took this insurance I took it because I knew that we are suffering from load shedding and things get messed up and I would be covered now I am not covered I can’t cook for my family nor do my washing.

The Manager( Joger Martins )17/02/21 called me and told me that she has to bring back my staff for onsite assessment how can they do that when they already opened my staff.

And she told me that they will not pay.

Good enough I am not interested in hearing this right now kids are back at school I don’t have a washing machine I can’t even cook for them if they can’t handle this issue can they give me back all my premiums so that I can buy my kids Stove and Machine in anyways people don’t even need insurances now we work from home and it would be great to take this to social media so that people can really stop relying on insurance companies.

My kids won’t suffer because of auto and General this needs to be sorted with immediate effect I don’t want that stove that they will be opening for the second time and that Machine if you can’t resolve this issues social media will do and you will have to give me all my premiums so that I can buy new stove that you didn’t open and open.

I will not Tolerate to be disrespected by a manager that will tell me I don’t have a choice with my content they need to go to another assessor who on earth wants to own staff that the open and re-opened .