complain

good day i wanted to move my car insurance from 1 for women to them because my car was still been repaired will advise them when to start with them on the 20th the debit order went on but i did have that enough money into my account the bank charge me no funds for that debit order they want me before the pay me that amount i need to call the bank to ask want was that charge for but on the statement its indicate that debit order for that day no day the paid me back that debit but not full amount that was debited.