Company with no integrity

STAY AWAY FROM AUTO & GENERAL!! They are the worst in the industry. The don't offer any support when you are in accident. I logged a call for an accident and was told so many lies from different consultants. The one consultant assigned to my claim, Tanya Venter started off friendly and sounded as if she will do everything in her power to assist me through the process, told me my excess was R7 500. I disagreed with her as I was sold a no excess policy because I am over 50 - that was the campaign that they had going on at the time. I was also told in an email (23 Feb) to please note that they will be in contact with me and that is no need for me to contact them as there is a process taking place. They will be in contact 1 Mar 2023. The very same day I receive a call from Auto Magic saying my claim was approved but the excess will be R10 000! I was notified that there is no Auto Magic in my area and they don't deal with panelbeater in my area. Kaboom! The next moment I receive a letter from A&G saying my claim was approved and Faber Coachworks in Montague Gardens will do the work and the will contact me. How's that for a dog's breakfast? I've asked Tanya Venter to look up the recording when I first took out the policy to check some detail, she promised to get back to me by COB 1 March (via Nicolas) - nothing. I cancelled my policy with Nicolas on 1 March. I received and email from Tanya on 6 March to say she is "in the process of transcribing my call" - she doesn't even know my policy was cancelled. A&G as a business failed to meet any customer expectation in terms of service quality, response time, or overall customer experience. This company has no integrity.