SC
Sharon C

1 reviews | Active since Oct 2015

29 Aug 2019, 18:08

Clinton is rude and unprofessional

I got a quote from Auto and General yesterday and was assisted by Clinton. I asked that he please call me back at 16:00, so I could speak to my partner and we could discuss our options. When Clinton called at 16:30, I was on another call getting quotes for car insurance to compare. He got hold of me passed 18:00 and I advised him that we will look at the quotes and get back to him. He then asked what was the premiums of the other companies. I told him the premium I got from Budget but I couldn't remember the exact amount or excess I gave him an estimated amount that I could remember. He then said he has the quote from budget and it's not the same. I told him I will discuss the quotes with my partner and get back to him. He then said the consultant who assisted me at budget put the wrong car description. He became very pushy, rude and demanding that I let him know because he will not call everyday and kept asking when will I have and answer by. I found him very unpleasant and although given one of the cheaper quotes based on the experience from Clinton, I will not even consider Auto and General. If their consultants can behave like that before even signing with them, I can only imagine how much worse things can be should one have to claim. I would rather pay more and get better service.

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Replies (4)
Auto & General
Auto & General's reply29 Aug 2019, 18:22
Official
We are in receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns. 
Kind Regards, 
The Auto & General Team. 
Auto & General
Auto & General's reply30 Aug 2019, 13:06
Official
Update: 
As discussed with our Service Specialist, we sincerely apologise for the frustration and inconvenience this has caused. The service as you explain it is not acceptable, we will address the service failures on an internal basis. 

We appreciate it that you brought this matter to our attention and for your kind understanding herein. 

Kind Regard, 
The Auto & General Team. 
SC
Sharon C's update30 Aug 2019, 13:17
Reviewer Update
Thank you Dorothy Smith for your kind and professional assistance and feedback. I hope Clinton can take a page from your book.
Auto & General
Auto & General's reply30 Aug 2019, 13:21
Official
We appreciate your feedback, thank you so much. 

Kind Regards, 
The Auto & General Team.