Claims take forever....

I have never been disappoint about Insuarance company as this company. On the 18 September I had an accident, logged a claim, even today as I type this, claim hasn’t been approved or rejected. We only get to be called by different people asking the same questions, who was driving the car ?? Where did the accident happened? Like 4 different people calling asking the same thing, and when we are about the claim, everyone says we are busy with paperwork, it’s like they are trying so hard to find a loophole and excuse not to approve the claim. It can’t take 3 weeks to do assessment and approve a claim guys, please.