1 reviews | Active since Sept 2015
Claims Disaster
So you receive no service when you want to claim??? on the 30th Sept was towed and had an option of a Car hire/BnB which i took BnB, and was told they will refund me the amount. Till this day, when i call i get transferred from one department to the other, and have to explain everything over and over again. I am not sure whether they waiting on me to lose the invoice, so that i can not claim.....or they just do not like money going out, so used to us just paying them!!!!!
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, the matter falls within a different department of your policy. We have requested from our service provider to provide us with urgent feedback on the outcome of the matter.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, the matter falls within a different department of your policy. We have requested from our service provider to provide us with urgent feedback on the outcome of the matter.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that the matter is currently under investigation by our Service Provider, final feedback will be supp**** to you soonest.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that the matter is currently under investigation by our Service Provider, final feedback will be supp**** to you soonest.
Kind Regards,
The Auto & General Team.