Claims department/assessor

My Volvo has been back and forth to Volvo (Tom Campher) for a year now (incident happened last year February), now Auto and General say its a issue I must take up with Volvo (Tom Campher) and they are not interested in helping me out. This is Auto and Generals preferred repair centre that they sent my car too and now they are not helping me.<br> <br> Very frustrated<br> <br> Graham