claims ****

i logged a claim for my cellphone. I than discovered the excess was high i tried to check if i could ather repair it myself and and made you guys aware of this as i was checking around for quotes i also did not want to just claim for evrything. to my surprise my claim was rejected yesterday as i took too long to supply the damage report. you guys should appreciate that i am not trying to just claim and trying to resolve the repairs myself. i giving you an oppertunity to respond to this claim 48hours. thereafter if not resolved i will refer the matter to Ombudsman. I am also going to request my policy documents and seek alternate quotes