claim undone

Good day,

I am writing to express my dissatisfaction with the service I have received from Auto and General regarding my claim, which was filed on 10 June 2024. Despite numerous phone calls and promises made, it has been over a month and I have yet to receive a resolution for the roof problem. No one from the company has provided me with any updates or taken responsibility for addressing the issue.

I am deeply disappointed with the lack of progress and the unacceptable level of service I have experienced. While my debit order continues to be deducted, I am not receiving the service that I am paying for.

I kindly request that this matter be escalated and resolved as soon as possible.