Claim that can't be paid or processed.

Hi Auto and General.

Have submitted a claim in November 2025 and I have not heard anything from you besides that and assessor was appointed. I have sent numerous emails and yet no one has contacted me.

Thank you for reaching out to us. One of our dedicated consultants from the Services team will be in contact with you during operating hours within the next business day.

Is the only response I get and I have no other option but to approach the Ombuds