Claim taking too long

Such a pity that I have to do this, but calling the claims department several times a day is getting me nowhere. I was advised on Monday 1 June that I will be receiving an Agreement of Loss to sign for settlement of my vehicle claim, as Toyota are not on their Panel. I have made several calls and spoken to various claims consultants who I have to say have all been very friendly and helpful and each one of them promised to send me the AOL immediately.<br> <br> This morning I had to order and pay for the parts out of pocket, as I'm worried about further damage to the vehicle, since the wiring and battery terminal are damaged. Since then I have again called a few times to check why I haven't received my AOL yet and again each person said they would be sending the form. I have a suspicion it might be a system problem and therefore also have a fax number, but I have STILL not received the form.<br> <br> Very frustrating indeed!