Claim taking long

Aish

I had an incident on the 29th of June 2019 reported my claim with auto and GENERAL the very same day. After 7 days or so i received a call from a guy from Telesure saying he is going to investigate my claim. He sent me some forms to fill saying if I don't fill those formd my claim will never be approved. I filled them, then he said he will appoint a fire expert to establish the cause of the fire on my car and why it burned. Its been over 30 days since the incident my claim has not been approved or denied. I received a call from the telesure guy saying he can't get hold of the investigator and his report so i must just wait. This is wrong