Claim taking forever to finalise as the processor is always unavailable for feedback

I am beyond disappointed with the service I got from Auto &General, My claim was pre-approved, assessment done then it was quite.I have been following up on the claim everyday this week after 7 days. No communication given whatsoever after the assessment. What gets me frustrated is everytime I call to find out what the hold up of my claim is, I get told that the claim is with the processer, the so called processor is forever unavailable and they promise to call me back, first I was told he would call with 24hours, a day came and nothing happened, least to say I have trust issues of over promises of getting some sort of communication and no action or delivery, this aches me to have to chase like this. Please listen to the recorded call my policy is provided per reference request. The panel beater was allocated to me by default and have been asking to change the panel beater details to the one closer to me who is also registered accordingly but no avail. In the meanwhile I have been bleeding money taking public transport. I really thought joining auto &general was a step up. Following up on this claim has become a headache to me. I am out of words really.