Claim Resolution Delay

I am extremely frustrated with the service received from Auto & General regarding my claim, which has remained unresolved for the past three months. Throughout this period, I have been continuously transferred between different representatives, each stating that my claim is either with the incorrect department or "no longer in my name". Despite multiple follow-ups, I have received no concrete assistance—only delays and excuses.

Furthermore, I am currently without a vehicle while still being required to make payments, yet I have not been provided with a clear explanation as to why my claim has not been processed in a timely manner. The ongoing delays are unacceptable, and I urgently request a definitive resolution.

Please provide immediate clarity on the status of my claim and the reasons for these prolonged delays. Should I not receive a satisfactory response, I will have no choice but to escalate this matter further.