Claim rejected due to my keys showing no sign of wear and tear

So my claim has been rejected based on my vehicle keys looking brand new, apparently there should be some wear and tear on my car keys. Firstly there was issues with my keys which we made contact with VW directly to investigate why my spare key was not the same as my original key. I never had a need to test my spare key or check if my keys are the same. The assessor gets to the dealership and made all sort of accusations and was looking for ways to pin this all on me, saying stuff like both my keys looks brand new, in case he didn’t look at my vehicle details he would’ve noticed that my vehicle was like brand new only a year and 6months old with less than 30k on the clock, so of course my keys will be looking new and I am a person who looks well after what I have. Secondly he made mention of me being a coloured girl, what does my race have to do with my claim. He has spoken to the sales person and the sales manager told him that keys gets cloned and car jamming happens all the time. Who’s fault is it that the dealership gave me the wrong key? The dealership confessed and said that they will make an affidavit confirming that they did not test my spare key and that it is very possible that they had given me the incorrect key. Yet, Neels still does not believe that because he already decided that I am a ******** with no facts whatsoever.

I received a call from the assessor telling me that my clam has been rejected due to below This decision had to be taken because you did not provide is with true and complete information about the circumstances surrounding this incident. By doing so, you prejudiced the validation process of your claim. Which obviously is not clear information, I called auto and general and was advised because I was in Soweto the previous day and my car was ****** the next day is suspicious , which is ridiculous as I always go there this is not the first time, pull all trip logs and see for yourself. Since when does insurance have the right to tell us where to go or who to visit with our vehicles, last I checked this is a free country and I can go where ever I want too.

How many times should VW confirm that the incorrect was supp**** and this is not their first instance where this had occur. I had to get my friend to make an affidavit stating I was with her in her hometown, this is madness. And because my vehicle was ****** in seconds as shown on camera I am accused… Do you watch news or know what’s happening, keys gets cloned, car jamming happens. Any accuse not to pay…yet when you need to debit our premiums you guys can do that very well.