Claim rejected but can’t disclose “ why”

I’m very disappointed in how you guys handled my claim, to start with - everything dragging since I logged my claim, on the 24th of August I had an unfortunate event at Alexandra I’m based at Witbank.. I put in a claim and my claim was assigned to Bethuel. Today they just finalized -they rejected it on a basis of I was dishonest. But ironically he can’t tell me what I was dishonest about. He came to pick me up at witbank on the 23th of September so we go to Alexandra So I show him the movement of the car for that day of the incident, I cooperated with him and we picked up my cousin whom she initially called and was the one who located where the incident might have happen as I don’t know the streets very well and it was at night. Ohk we took my sister cousin and we drove to where I was before the incident happen only to find out that he was recording our private conversation in the car when he was out. According to my knowledge you need to get consent to record a private conversation that you are not part of.. he then later called me few days later and asked me about what I and my sister was talking about, in most cases it was me asking my sister if she is sure that the locations was correct nah as I didn’t know the place very well. For some unknown reason he misinterpreted the private conversations and established that I had **** and cancelled my policy due to “moral risk“ but he can’t disclose What I had said and what he has discovered and what is not the truth.

I really want to know what did I lie about and what is the truth based on the evidence he gathered and whatever information I withheld according to him, how is that relative to my claim and I feel like it’s unfair to be basing the outcome on a private recording you obtained without consent and interpreted it they way he sees fit to decline the claim.