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TL
Tumelo L

1 reviews | Active since Jan 2014

04 Jun 2018, 19:22

Claim Process Takes Long.

I have been waiting for three weeks to get a formal approval claim letter or a formal rejection claim letter.

Log a claim 21 May 2018, was told I will get feedback on Friday (25 May 2018)

Friday I called to find out the status on my claim, they told me they found branding on the car, asked me question about my daily routine at work with the car, at the end of the phone call, the claim consultant concluded that the car was supposed to be business use not private use as registered. They will give me feedback on the outcome Monday (28 May 2018).

From Monday 28 may 2018 until today (Monday 4 June 2018) they have changed the date on my final outcome of the claim with more questions on the same thing.

When I speak to the claim consultant, they claim consultant is waiting on the manager, the manager is waiting for the senior manager.

Three weeks without a car and a formal letter to state the claim outcome.

0
Replies (4)
Auto & General
Auto & General's reply04 Jun 2018, 20:32
Official

We acknowledge receipt of your complaint.

We will be in contact with you during office hours.

Kind Regards,

The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply05 Jun 2018, 10:07
Official

Update:

As discussed with our Customer Relation Specialist, we apologise for the delay in the outcome of your claim. As agreed, final feedback will be supp**** to you before close of business today.

Kind Regards,
The Auto & General Team.

Best regards,

Auto & General
Auto & General's reply05 Jun 2018, 10:17
Official

Update:

We confirm that the letter regarding the outcome of the claim was emailed to you.

Kind Regards,
The Auto & General Team.

Best regards,

TL
Tumelo L's update08 Jun 2018, 13:22
Reviewer Update
Thank you for the letter but that took way to long, if i had not posted my complain I don't think i will have received it by now. My claim has been rejected due to two factor I didn't update changes to my policy. The car was used for business and the policy only cover private use. My first insurance, my first claim ended like this learning the hard way.