Claim pending with Auto & General

I've been a Auto & General client for more than 5 years, and never had 1 claim.

I've had insurance on my laptop since I bought it with Auto & General. The laptop has since packed up, and I've been waiting for feedback on my claim for almost three weeks now.

I have life cover with them, I have insurance for my car with them, as well as other portable possessions insurance with them.

However, after this. I don't have much confidence in them.