Claim Payout

I recently had my business car ****** and i called Auto and General to log my claim and they asked me to provide them with documentation of which i did and they assigned an assessor to my case who also assisted me with getting my case docket looked at by the SAPS because i reported my car ****** on Monday at a police station and it was only on a Friday when i spoke to the assessor who referred me to someone at the SAPS who could pick up my case docket and assist mind you the SAPS from Monday till Friday no one had even tried to even acknowledge my case. Anyway a few days later a consultant by the name of Lorraine Malele called me asking me if the SAPS and Tracker had recovered my car. I advised her that cartrack did nothing to assist me they didnt even send a unit to at least track my car i kept on being told a supervisor will call me back which till today no one from cartrack has called me anyways she told they will be assessing my claim and sending it for approval the one thing i truly appreciated was that when she said she would call me in two days she did exactly that and when she said on Monday i will have feedback she did that. That for me was very important and thats what customer service means even if my claim would not be approved i would be angry but i would still appreciate the communication on whats happening unlike the SAPS and Car Track i have had no call or anything from them i will be moving all my assets to Auto and General because they handled my business claim with extreme professionalism once again i would really like to thank the team you guys rock