Claim outstanding for almost a month

I’ve nevr submitted a claim with auto and Genereal never encountered an issue. I took my home content with them over the phone and was asked how much I thought my stuff was worth over the phone I gave an estimate obviously without an inventory form I was insured untill the day I claimed they sent a guy who came over and evaluated everything at my place to the toe including my cutlery and The outcome was a penalty of whooping 40% claiming that I’m under insured, the next case was recent I lost one of my portable possessions a cell phone in a taxi I called vodacom and they sent me a form to blacklist the phone and a reference number to my surprise the outcome was that vodacom did not blacklist the phone on their side so they couldn’t pay. Here’s a recent one I have made a claim on the 19 of December my sonny sound system has an issue on the reciever and I’m not even sure what is happening coz I have to call them regularly and they make a note to an individual who is busy prossesing my claim to call me even though I gave them my alternative number for some strange reason untill today I’m not getting any joy.