Claim of cracked iPhone scrn taking a whole month

Put in a claim for a listed iPhone on the 4th of March. Screen cracked and chipped.today i get an sms saying \awaiting confirmation of premium\". This policy has been in existence for more than 2 years - no failure in payment. I call - they tell me they are awaiting premiums for this month. Ive never skipped a month , and suddenly we have to wait this months premium - for a cracked iPhone screen to be fixed. I have all my household insurance with them, a superbike with them, and listed items. Luckily i took my car to Absa direct(less than a year with them), that took 2 weeks to process and fix the car when it was in an accident. A&G is taking more than 2 weeks to process a claim of a PHONE CRACKED SCREEN. Not a car, not a house *******. The funny thing is, they took my phone 2 wks ago, giving me an impression that it will get fixed soon, sent an sms the day after the phone was taken to say they will update me on the 17th - nothing about premiums, only to tell me today that they will update me on the 22nd. THIS IS FOR A CRACKED PHONE SCREEN, so imagine what happens with bigger claims. Clearly no sense of urgency even to clients that have been loyal to them for years. "