Claim not validated after almost 30 days

Good morning, I submitted a claim with you on the 29th November, today is the 28th December the claim is still not validated. All I receive is SMSes informing me that they are still validating the claim.<br> On the 30th the courtesy car I have been using will be taken back, meaning on the 31st I will be using taxing. Can you do what you are hired to do, all you do is debiting the money off the account, that you don't miss. This whole thing has gotten me when irritated. REALLY REALLY, IT CANT TAKE YOU THE WHOLE MONTH THAT HAS 31 DAYS TO VALIDATE A CLAIM. CAN SOMEONE CALL ME IMMEDIATELY AND EXPLAIN THIS TO ME. MY NUMBER ***